It is no secret that customer service and customer support are equally critical with respect to enhancing customer satisfaction and brand loyalty and thus increasing profitability. Due to the creation ...
The contact center hasn't been known for blazing new trails, but signs of its evolution are visible today. When it comes to innovative workplace design, the customer service industry’s staple, the ...
Do you know how significant the business process outsourcing industry is to major businesses nowadays? From online giants like Amazon to finance powerhouses such as JP Morgan, BPO companies played a ...
PARIS--(BUSINESS WIRE)--Webhelp, a leading global provider of customer experience (CX) and business solutions, today announced it has been positioned by Gartner® as a Leader in the 2022 Magic ...
American call center firm Sitel is set to hire 400 agents in Canada’s St. Catharines, a glimmer of hope for the industry battered by a rising wave of automation and COVID-19 travel restrictions. The ...
PARIS--(BUSINESS WIRE)--Regulatory News: Teleperformance (Paris:TEP), the global leader in outsourced customer and citizen experience management and related digital services, today announced it has ...
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