A company's customer service department is often the first (and sometimes the only) personal contact a customer will have with a business. This point of contact establishes your business image in the ...

PORTSMOUTH, Va. (WAVY) — Frustration, worry and inconvenience are just some of the problems people are having with the Virginia Employment Commission. Some say the issues seem to be rooted in a lack ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. In my experience, AI has an undeniable impact on how customer service agents perform their ...

Q: I’m curious about providing “wow experiences” for our customers as a way to elevate the customer service we’re currently providing. Candidly, we have so much trouble just getting through the day ...

There is a lot of room for improvement when it comes to customer service provided by business-to-business marketplaces, according to new research. Although 65 percent of business-to-business companies ...

Customer experience is key to a customer retention rate that leads to more deals and revenue. Learn how companies like MasterCard are implementing AI strategies that are transforming how customer ...