If you’ve never worked in or managed a call center, the job of call scheduling seems pretty straightforward: You get a certain number of employees and get them to either answer calls or make them. A ...

SAN MATEO, Calif.--(BUSINESS WIRE)--Notable, the leading intelligent automation company for healthcare, today announced Intelligent Scheduling, the only digital solution that helps patients schedule ...

Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to enhance customer experience. Automating complex processes and repetitive ...

Anna Baluch is a freelance writer from Cleveland, Ohio. She enjoys writing about a variety of health and personal finance topics. When she's away from her laptop, she can be found working out, trying ...

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Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

The core objective of call center scheduling is simple and timeless: Get the right people and supporting resources in the right places at the right times, doing the right things. Easy? Well, simple in ...

An affordable workforce management solution sheds light on the call center schedule-but, like competing software, it falls short on branch scheduling, according to a credit union here. "We found a ...

An affordable workforce management solution sheds light on the call center schedule-but, like competing software, it falls short on branch scheduling, according to a credit union here. "We found a ...