The company plans to strengthen loyalty, eliminate practices that detract from CX, and leverage AI to simplify offers, CEO ...

The changes include adding a 'Customer Champion' to field your query until it's resolved, updating you on their progress via your choice of calls, texts, or notifications in the My Verizon app.

SAN FRANCISCO - Verizon said an AI assistant for the company's customer service representatives built using Google models had cut down on call times and freed them up to sell products to customers, ...

Service has been restored to Verizon customers after an outage caused headaches for customers across the Mid-South Friday morning. Problems at 911 call centers have also been resolved. Collierville ...

Most quarterly earnings reports and the investor calls that accompany them are not worth paying attention to unless your job ...

Schulman's appointment represents a new era for Verizon, which is pushing to expand its fiber plans. The carrier is currently ...

The post Verizon’s New CEO Promises a Comeback — With a Big Focus on Customers appeared first on Android Headlines.

Verizon reported strong results and a steady outlook, easing concerns over subscriber losses. New CEO prioritizes customer ...