The relationship between any business and its customers rests upon the customer experience. Statistics clearly show that finding new business costs more than keeping existing customers. This is why ...

Great customer service training can help agents turn everyday interactions into memorable experiences and set your brand apart from the competition. Future skills focus. Equip customer service teams ...

Discover the best call center training software this year. Compare features, pricing, pros, and cons to find the best fit for your needs. From internal knowledge to call etiquette and system features ...

Google's release of Customer Engagement Suite with Google — a Contact Center as a Service (CCaaS) product — with advanced artificial intelligence signals a strategic step to strengthen the company's ...

ibex has partnered with TESDA, the government agency responsible for managing and supervising technical education and skills ...

CX leaders to discuss the CX revolution in the hospitality industry and how Red Roof is delivering an award-winning, ...

SANTA CLARA, California, April 25, 2017 /PRNewswire/ -- Based on its recent analysis of the contact center software market, Frost & Sullivan recognizes Virtual Hold Technology (VHT) with the 2017 ...

Having spent the majority of my career in the customer care industry, I’ve had the opportunity to watch the continuous advancement of new and smarter technologies that improve contact center ...

The video escalation feature enables agents to evaluate and determine the best course of action on a case-by-case basis, reducing support costs and unnecessary time spent on onsite visits. For ...

Vigneshwaran Jagadeesan Pugazhenthi, a visionary Technology Architect, has profound expertise and a strong foundation in contact center technologies. Specializing in Call routing, IVR systems, and ...

To many people, chatbots and other technology feel like a ticking time bomb, sure to explode their work. But to some, the threat is already here. By Emma Goldberg Reporting from Pascagoula, Miss.