In a fiercely competitive telecom market, Tango, a leading consumer brand under Proximus Luxembourg, faced a challenge: how ...

Tredence, a data science and artificial intelligence solutions provider, has launched Tredence Customer 360, a customer intelligence solution for telco, media, and technology firms. Built on Google ...

The latest 2022 research focused on the connected customer experience found that 88% of customers say the experience a company provides is as important as its product or services -- up from 80% in ...

One bad experience can drive your customers away. According to PwC research, more than 30% of customers are likely to walk away from a brand after just one bad experience. On the other hand, buyers ...

How leading companies like Ulta Beauty and Liberty London are harnessing AI to enhance customer experience, from personalization to efficiency. Customer experience (CX) teams are implementing ...

The Agentforce 360 Platform is the latest release of Agentforce, designed for building, controlling, and deploying enterprise ...

This story was originally published on CX Dive. To receive daily news and insights, subscribe to our free daily CX Dive newsletter. The customer experience practice is facing fresh headwinds and ...

Vonage, a part of Ericsson (NASDAQ: ERIC), showcased the future of customer engagement at Dreamforce 2025. Vonage and Salesforce, longstanding strategic partners, unveiled a breakthrough innovation - ...

Customer expectations today evolve at lightning speed, and businesses face the pressing challenge of not just hearing their customers, but acting on their feedback instantly. By integrating real-time ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. A customer data platform (CDP) collects data from online and ...

Vietnamese consumers have selected Samsung as their top brand for customer experience, as the mobile and consumer electronics giant plays a central role in helping many Vietnamese with daily ...

Consumers in the Philippines have clicked with Shopee, selecting the ecommerce major as their top brand for customer experience. Shopee not only offers Filipino consumers convenience, but is also easy ...