Gone are the days when a simple survey could tell you everything you need to know about your customer experience. Take a look at the future of CX analytics. Traditionally, decision-makers and ...

Predictive analytics can detect and quantify emotional reactions in the human voice which can be used to predict customer churn, forecast sales and more. Predictive analytics is a form of data ...

LONDON--(BUSINESS WIRE)--Quantzig, a global data analytics and advisory firm, that delivers actionable analytics solutions to resolve complex business problems, has announced the completion of their ...

LONDON--(BUSINESS WIRE)--Quantzig, a global data analytics and advisory firm, that delivers actionable analytics solutions to resolve complex business problems has announced the completion of its ...

In today’s digital-first-but-not-digital-only, customer-centric world, customer experience (CX) has quickly emerged as a critical differentiator for 9 out of 10 executives. But while many ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More FullStory, a customer experience analytics company, today announced it ...

SINGAPORE, July 21, 2025 /PRNewswire/ -- Qualtrics, the leader and creator of the experience management category, today announced that Singapore Airlines (SIA) is using its solutions to enhance its ...

Clootrack integrates ground-breaking OpenAI technologies to revolutionize CX insights and improve efficiency for precise, granular insights. This new feature is a game-changer for CX analytics. The ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Call center analytics is the process of collecting and ...

US financial services giant Nationwide has found that survey have their time and place for improving customer experience - but that real-time data from Qualtrics XM Discover can drive near real-time ...

The British retailer is one of many now using predictive analytics to run their stores better. (Photo by Dinendra Haria/SOPA Images/LightRocket via Getty Images) Retailing has always been called a ...