Customer feedback can be a valuable resource in improving satisfaction and the employee experience. For years, companies have damaged their relationships with customers by failing to act on the ...

If you want to build impactful and valuable products that delight customers and keep them coming back, gathering customer feedback before it becomes generally available (GA) to your customers should ...

Customer feedback arrives through dozens of channels: support tickets, chat transcripts, survey responses, social media ...

With the IT spending slump showing no undisputed signs of recovery, solution providers have been wracking their brains trying to strengthen their relationships with existing clients. Why? According to ...

Understanding customer feedback is important to improve products and services, enhance customer satisfaction, and drive business growth. Several customer feedback analysis tools have emerged to help ...

If you’ve seen a dip in your financial service progress recently, it might be time to look closer at the customer feedback you’ve been receiving. Whether improving your financial service or keeping ...

Customer feedback is one of the most important resources for a business owner. Who better to highlight what your business is doing well and how it can improve than the people interacting with it on a ...

When it comes to customer feedback the automotive industry has largely stayed traditional, relying on customer feedback surveys and responses. However, as AI applications grow, Volkswagen Group UK is ...

The American Customer Satisfaction Index’s (ACSI) annual Retail and Consumer Shipping Study for 2026 found that several online retailers saw an increase in customer satisfaction, with Amazon, ...

For the eighth year in a row, the small agency earned the highest rankings in the American Customer Satisfaction Index.

Tesla sales have been less than stellar for the past year, so the EV maker thinks customer feedback might help it get back on track. Tesla is considering overhauling its feedback channels, including ...

Are there too many customer surveys? Do they improve service? Or are they - as we suspect - annoying for everyone ...