They planned to reach this pinnacle by doing three things: being first for customer service, offering superior financial returns to their shareholders and becoming the employer of choice in this ...

MTN Group expanded a collaboration with software specialist Genesys and Accenture to improve customer experience through the adoption of cloud-native solutions and advanced AI capabilities. In a joint ...

ESPOO, Finland--(BUSINESS WIRE)--Tecnotree, a global digital platform and services leader for 5G and cloud-native technology, proudly unveils the launch of MTN D-Stack, under the transformation ...

Forte Oil Plc has concluded plans to partner MTN Nigeria to improve customers’ experience through the provision of Walk in Service Everywhere (W.I.S.E) kiosks at selected service stations nationwide.

Customer expectations are high, and the pace of change is relentless. People want to connect, feel safe, and trust in their digital spaces, and customer experiences need to be more focused and more ...

MTN, Africa’s prominent telecommunications service provider, is embarking on a transformative journey to elevate customer experience through a strategic partnership with global consulting firm ...

A recent MyBroadband survey showed that users view Vodacom as having the best customer service, while Cell C and Rain achieved the lowest scores. The survey asked respondents about their mobile ...

MTN yesterday said the report warning its subscribers of a possible service disruption was misleading as it related to a notice sent to a select group of its enterprise customers on June 15 about ...