Customer service is at the heart of the professional world. If you haven’t had a job where customer service is key, you’ll certainly run into one in the future. If your skills in serving others are ...

To instill a culture of dynamic, innovative, and continuous dedication to customer service at CWRU, all new employees should take a four-course general CWRU customer service training offered under the ...

What exactly is customer service-specific empathy? And how do you go about training employees in it (if, in fact it can be trained for) and deploying its power at your company? Let me back up. If you ...

Coursera is a global online learning platform that offers massive open online courses (MOOCs), specializations and degrees. Users can build skills with courses from universities like Yale, Stanford ...

If you want to see great customer service recovery in action, watch closely as a manager at a Four Seasons hotel fields a complaint from an unhappy guest. In the case I'm going to share with you, a ...