When a customer service representative answers the phone, the customer should be able to hear a smile in the representative's voice. The service associate gives her name, thanks the customer for ...
In today's Asking Eric column, R. Eric Thomas shares a reader's advice about how to best deal with customer service ...
We all expect to be treated with respect, courtesy and a degree of empathy. In most cases, this is what we receive from call center representatives and others who we contact for help. But what about ...
1. The best customer service is no customer service. The best experience for the customer happens when they never have to ask for help at all. “You have to be willing to fundamentally improve the ...
Every extra click, repeated detail or delay in routing isn’t just friction—it’s a signal that a business hasn’t designed its ...
ST. LOUIS--(BUSINESS WIRE)--Nancy Friedman, The Telephone Doctor, a nationally known customer service keynote speaker, has been selected to speak at the annual FASTSIGNS® International Convention, ...
Opinions expressed by Entrepreneur contributors are their own. Customer satisfaction is a crucial component of running a successful business. Consumers demand fast customer support these days. They ...
Co-Founder and Advisor at FlexTeam and CXO at Liquid, an operating system for agile businesses starting with contracts and global payments. If you’re building a startup, you’re probably wondering how ...
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