The customer success team can be the game changer you’re looking for to incentivize the growth of your business. This team is responsible for ensuring each customer achieves their desired outcome and ...

A lot depends on what growth stage you’re in. Customer success teams share many responsibilities across companies. They need ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. From the moment we began building Looper Insights, our entire ethos has been ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Toni Pisano Let’s face it ...

Across service companies worldwide, functions like Sales, Professional Services, and Technical Support are converging on a common goal: Customer Success (CS). Increasingly, CS is recognized not only ...

Today’s business environment is tough — as such, customer success has become a crucial aspect of generating revenue. It’s no longer enough to simply acquire new customers; retaining and expanding ...

The companies achieving breakthrough results with AI aren’t necessarily those with the most sophisticated algorithms or the ...

MARIETTA — Swiss-based global environmental monitoring solutions manufacturer ELPRO BUCHS-AG has announced the hiring of Marietta resident Angela Anderson as a customer success specialist at ELPRO ...

LAS VEGAS--(BUSINESS WIRE)--Pavilion Payments, a leading omnichannel payment solutions provider in the gaming industry, is pleased to announce the appointment of Brock Moorehouse as Vice President of ...

American Airlines announced the layoff of hundreds of employees Monday as the carrier seeks to reorganize and improve its customer service team, according to the airline. "Today, we announced updates ...