PORTLAND Ore. —In a push to improve customer service and increase repeat business to its foodservice operations, the food and nutrition department at the Oregon Health and Science University Hospital ...

Government contracting is a world where integrity, accountability and compliance are table stakes with penalties being severe. So the significance of annual ethics and compliance training is widely ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Customer service is not a department. It’s a philosophy that ...

The modern business landscape demands that companies prioritize customer satisfaction to stay competitive. This article discusses six actionable strategies to foster a customer-centric culture within ...

Purpose-driven leadership turns employees into customer service champions. Inspire teams with purpose, not just rules and procedures. Exceptional service thrives when employees are empowered and ...

ARLINGTON, Va., June 14, 2022 (GLOBE NEWSWIRE) -- Fluence Energy, Inc. (FLNC) (“Fluence”) (Nasdaq: FLNC), a leading global provider of energy storage products and services and digital applications for ...

Customer service is the new competitive battleground. Businesses often rely on promotions, discounts and low prices to attract and retain customers. However, where low prices and promotions once ...