New partnership creates seamless adoption of smart end-to-end innovations to help joint customers transform their business for the experience economy In today's complex business market, customer and ...

For now, vendors are targeting the low end of the cloud services market, to avoid competing with their carrier customers. But friction may already be developing. Genesys, with today's announcement of ...

Yesterday Genesys Telecommunications Laboratories, an Alcatel-Lucent company, announced that it has acquired a reporting and analytics firm. Informiam is a 45 employee business headquartered in ...

To scale its impact, InspiriTec required a flexible, cloud-based platform capable of unifying its customer engagement operations, supporting a geographically dispersed workforce and adapting to the ...

RESTON, Va.--(BUSINESS WIRE)--MAXIMUS (NYSE: MMS), a leading provider of government services worldwide, announced today an agreement with Genesys ® to offer the MAXIMUS Genesys Engagement Platform ...

Genesys Telecommunications Laboratories has announced its plan to acquire privately held VoiceGenie Technologies. VoiceGenie, is a voice self-service solutions provider with a software platform based ...

New partnership creates seamless adoption of smart end-to-end innovations to help joint customers transform their business for the experience economy SAN FRANCISCO, Jan. 12, 2023 /PRNewswire/ -- ...

RESTON, Va.--(BUSINESS WIRE)-- MAXIMUS (NYSE: MMS), a leading provider of government services worldwide, announced today an agreement with Genesys® to offer the MAXIMUS Genesys Engagement Platform ...