SAN MATEO, Calif.--(BUSINESS WIRE)--newScale ® Inc., the market leader in IT Service Catalog and Service Portfolio Management software solutions, today announced that its contributions of Service ...

One common challenge I have observed during ITIL service catalog implementations pertains to the handling of out-of-band requests. That is, how should one manage a request for a service that is not in ...

SAN RAMON, CA--(Marketwire - Mar 28, 2013) - Avatier Corp., a leader in risk-driven identity management software, suggests the complexities of identity and access management and user provisioning in ...

The Information Technology Infrastructure Library was developed by the U.K. Office of Government Commerce to describe a standard set of IT management processes. ITIL originally focused on the ...

CIO at the Australian Nuclear Science and Technology Organisation (ANSTO) Michael Beckett used an Information Technology Infrastructure Library (ITIL) framework to bring about positive change in the ...

Sixth in a series of articles expanding on “Ten Steps to Modifying User Behavior and Reducing IT Costs,” an October Computerworld.com column by Computer Associates International Inc.’s Stevie Sacks.

Certification signifies that ServiceDesk Plus and the teams behind it adhere to ITIL best practices Reaffirms ManageEngine as a trusted partner for businesses seeking an industry-certified service ...

Rightsizing Your Service Catalog: Handling Out-of-Band Requests One common challenge I have observed during ITIL service catalog implementations pertains to the handling of out-of-band requests. That ...