Microsoft announced a new round of job cuts internally Monday morning, impacting an unknown number of employees in customer service, support, and sales. The cuts go beyond the 10,000 global layoffs ...

When a Microsoft customer service agent like Azure support escalation engineer Michael Simons takes a case out of his queue, he never knows what kind of inquiry will appear in his chat window. Will it ...

Eric Law is a Game Rant contributor from Pennsylvania, USA. An MMORPG-focused video game writer for Game Rant for two years and counting, Eric cut his teeth on gaming since he was a wee lad watching ...

Once a company is big and has a strong foothold in a market, you can bet that regulators are going to be peeking in. A while back, Microsoft was compelled to spin off Teams from Office 365 into its ...

Microsoft Corp. is building on the launch of its Copilot for Dynamics 365 artificial intelligence tool with the launch of dedicated, generative AI-powered assistants for services and sales teams.

Microsoft Corp (NASDAQ:MSFT) faced significant service disruptions on Monday with close to 5,400 people reporting issues with Microsoft 365 on the Down Detector around noon EST. Around 84% of reports ...

DUBLIN--(BUSINESS WIRE)--The "Growth Opportunities in the Microsoft Teams Phone Ecosystem" report has been added to ResearchAndMarkets.com's offering. This study provides insights into customer ...

Microsoft Teams users experienced a temporary service interruption, with a notable decrease in reported issues over the day. Initially, more than 14,000 incidents were reported on Downdetector.com, a ...

Those of you who provide a service that you can deliver virtually can now charge people for payment via Microsoft Teams. On Monday, Microsoft announced the public preview of a new Payments app that ...