Forbes

How To Use NPS As A Strategic Lever To Improve CLV

The net promoter score (NPS) is a widely used customer satisfaction metric that helps companies measure customer loyalty and predict business growth. A high NPS can also help you increase your ...
Forbes

What’s Your NPS And CSAT, And Why Do They Matter?

Forbes contributors publish independent expert analyses and insights. Mike Kappel is the Founder of Patriot Software, LLC. When it comes to running a business, your customers’ satisfaction matters.
CMS Wire

How Generative AI Improves Customer Experience Metrics

AI is here to stay. Generative AI’s growing intelligence can greatly improve all facets of customer experience, including NPS, CES and CSAT. LLMs help you understand your customers. A company’s NPS ...
CMS Wire

Skewed Metrics: How CX Leaders Should Rethink NPS, CSAT and CES

Leaders and business owners have been concerned with customer service and satisfaction since the dawn of civilization. The ancient Greeks famously traded goods and conducted business deals at agoras, ...

Conexon Connect achieves exceptional marks in customer satisfaction with Net Promoter Score ranking among highest for internet service providers

Conexon Connect, the internet service provider arm of rural fiber broadband leader Conexon, today announced an outstanding Net Promoter Score (NPS) of +79, ranking among the highest scoring providers ...
Business Wire

Qualtrics and Bain & Company Introduce Early Access to NPS® Outer Loop, an End-to-End Way to Manage Customer Experience Enhancement Opportunities

SAN FRANCISCO & PROVO, Utah--(BUSINESS WIRE)--Qualtrics (Nasdaq: XM) and Bain & Company, creators of Net Promoter Score® and Net Promoter System SM, today announced the NPS® Outer Loop powered by ...