O2 has announced plans to introduce an AI capable of performing the same job as customer service staff. The voice recognition system, which is called Aura, was unveiled by the mobile operator’s parent ...
A warning has been issued after O2 "shut accounts" after wrongly decided phone orders were FRAUD. O2 has come under fire from a customer who wrote into the Guardian newspaper's consumer affairs ...
Research carried out by Virgin Media O2 has found that millions of people are likely to have seen fake customer service numbers using search engines and AI tools. It has also dealt with customers who ...