With optimized ITSM, healthcare organizations can abandon outdated and siloed legacy tools, allowing their teams to focus on ...

Opinions expressed by Digital Journal contributors are their own. “In IT service management, success lies in creating processes that not only streamline operations but also adapt to changing business ...

IT service management (ITSM) is simply how information technology (IT) teams manage all the processes and activities required to design, build, deliver, and support IT services—it encompasses the ...

Entrepreneurs must have access to powerful technologies that may help them streamline operations and better serve their ...

SANTA CLARA, Calif.--(BUSINESS WIRE)--ServiceNow (NYSE: NOW) today announced even more solutions within the Now Platform Tokyo release designed to supercharge operational intelligence and trust. In ...

Agencies often struggle with aging legacy systems, manual processes, and fragmented monitoring and service tools. Modern IT Service Management (ITSM) provides automation and self-service capabilities ...

Adoption of ServiceNow-centric CCaaS provider highlights growing demand for voice-first AI engagement platform. ROCKVILLE, Md., Oct. 1, 2025 /PRNewswire/ -- 3CLogic, the leading AI-powered contact ...

Adam Stone writes on technology trends from Annapolis, Md., with a focus on government IT, military and first-responder technologies. Technology leaders at Argonne National Laboratory have been ...

AMSTERDAM--(BUSINESS WIRE)--Management and technology consultancy BearingPoint today announced a new partnership and close collaboration with Swish AI, the pioneering force in AI-driven IT Service ...

New features help increase business efficiency and resilience amid macroeconomic uncertainty and unprecedented cyber risk Automation Center (Graphic: Business Wire) According to Gartner®, software ...