Buying a PC, tablet, or phone means entering a relationship with the manufacturer. But which companies will treat you right after they have your money? Our readers have strong opinions on the top ...

Q. I want to buy my husband a laptop that comes with great tech support because he always has a million questions. Who has the best? A. Like any computers, laptops don’t always perform perfectly. If ...

It’s bad enough that you have to spend your Sunday with the phone wedged between your shoulder and ear, as you root through your computer’s control settings or tangle with a mess of serpentine cables ...

The FBI is warning people to be alert to the threat of technical support scams, in which criminals pose as support staff from computer or software companies and try to trick unsuspecting PC users into ...

Staples on Tuesday launched a three-tiered set of computer tech support plans. The retailer said that its Total Support Plans are designed to support customers dealing with unexpected tech troubles, ...