I’ve never heard someone say, “I’m hoping for a bad customer service experience.” On the contrary, people want and expect a good service experience. We know what good service looks like. We like the ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Gary Chervitz is a friend and faithful subscriber to The ...

In customer service, your ability to connect, solve problems, and remain calm under pressure is everything. But before you ever pick up a phone or greet a customer, there's one key interaction you ...

MELVILLE, N.Y.--(BUSINESS WIRE)--Verint ® (NASDAQ: VRNT), The Customer Engagement Company ™, today announced its artificial intelligence (AI) and analytics solutions achieved perfect scores in all 24 ...