A disturbing wave of fake agent phone scams is sweeping across the United States, catching people off guard and draining their savings. These criminals do not just pretend to be someone you trust; ...

Many companies are moving beyond rigid, scripted chatbots toward more natural customer interactions. A new voice AI agent called Leaping AI is part of a movement bringing the call center industry into ...

Artificial intelligence communications and conversation platform Sendbird Inc. today announced the launch of Sendbird Voice AI, a voice automation solution for customer service designed to take the ...

Jake Delhagen, CEO/CTO of Sentillian, right, talks about the AI based business he has developed while Sean Hogan, president of Hogan Technology, listens at the Sentillian office in Easthampton. Staff ...

As No Jitter (NJ) previously reported, contact center agent burnout can be attributed to one (or more) of these three types of customer calls: calls with high emotion, calls with high urgency and ...