Phia founders Phoebe Gates and Sophia Kianni are building an AI assistant that aims to help you shop and save.

Walmart announced Oct. 14 it would use OpenAI's ChatGPT chatbot to let customers shop and pay using ChatGPT's Instant ...

Chewy takes the crown as the most satisfying online retailer, scoring higher than Amazon and eBay in the latest American ...

When you buy online, a robot could be helping to fill your order. A behind-the-scenes look at an Amazon fulfillment center shows how they impact jobs.

As journeys compress and automation increases, the governance bar rises. In Europe, the EU AI Act brings phased obligations ...

Forbes contributors publish independent expert analyses and insights. Pam Danziger reports on retail, focused on the luxury consumer market. Online shoppers came out in full force to power 11% growth ...

The holidays are not the time to test exciting new innovations, experts say, but a good first impression can win customers ...

Forbes contributors publish independent expert analyses and insights. Clara covers the consumer trends shaping the future of retail. A new study by research firm Forrester forecasts that e-commerce ...

Despite a slowdown in e-commerce sales the past two years, global online retail sales are expected to grow from $4.4 trillion in 2023 to $6.8 trillion by 2028 at an 8.9% compound annual growth rate, ...

While online shopping remains undeniably convenient, many are beginning to wonder: Is it still fun? According to a new study from Criteo, 75% of consumers now see online shopping as purely “functional ...

ByteDance's TikTok Shop and Alibaba's AliExpress are going global — taking large chunks of the overseas e-commerce market, ...