Phia founders Phoebe Gates and Sophia Kianni are building an AI assistant that aims to help you shop and save.

When you buy online, a robot could be helping to fill your order. A behind-the-scenes look at an Amazon fulfillment center shows how they impact jobs.

Walmart announced Oct. 14 it would use OpenAI's ChatGPT chatbot to let customers shop and pay using ChatGPT's Instant ...

As journeys compress and automation increases, the governance bar rises. In Europe, the EU AI Act brings phased obligations ...

Forbes contributors publish independent expert analyses and insights. Pam Danziger reports on retail, focused on the luxury consumer market. Online shoppers came out in full force to power 11% growth ...

The holidays are not the time to test exciting new innovations, experts say, but a good first impression can win customers ...

Forbes contributors publish independent expert analyses and insights. Clara covers consumer brands shaping tomorrow's retail landscape. A new study by research firm Forrester forecasts that e-commerce ...

Despite a slowdown in e-commerce sales the past two years, global online retail sales are expected to grow from $4.4 trillion in 2023 to $6.8 trillion by 2028 at an 8.9% compound annual growth rate, ...

While online shopping remains undeniably convenient, many are beginning to wonder: Is it still fun? According to a new study from Criteo, 75% of consumers now see online shopping as purely “functional ...

The iconic brand name is pivoting away from a key business. The past several years have completely upturned a legacy market. In this case, we’re not talking about technology (which is almost always ...

ByteDance's TikTok Shop and Alibaba's AliExpress are going global — taking large chunks of the overseas e-commerce market, ...

U..S. retailers reported an 18% increase in the average number of shoplifting incidents last year, on top of a 93% increase between 2019 and 2023, according to a new report from the National ...