The SSA's "digital first" push means its AI chatbot is answering more and more customer service calls. Older Americans share ...

In recent days, the Social Security Administration and its newly confirmed commissioner Frank Bisignano have celebrated “key milestones” in its quest to improve customer service, citing its ...

A nonprofit legal group is calling on the Social Security Administration to release records on recent internal changes and “customer service breakdowns,” alleging it has caused widespread service ...

The lack of full metrics make it difficult to assess any claims of service enhancements, analysts say The Social Security Administration says it has cut the time it takes to answer calls and reduced a ...

PORTLAND, Ore. (KATU) — AARP Oregon is calling on the Social Security Administration (SSA) to reverse planned changes to customer service, which are set to begin on April 14. The organization warns ...

Social Security customer service crisis puts spotlight on the new Social Security commissioner. Social Security has struggled with customer service for years. Declining staffing and funding has seen ...

AARP Oregon is urging the Social Security Administration (SSA) to reverse planned changes to customer service, set to start April 14. "These changes will cause longer wait times and more inconvenience ...

Elon Musk and DOGE's push for federal cost-cutting has affected the Social Security Administration. Budget cuts and a growing beneficiary pool are straining SSA's customer service. Three baby boomers ...

Social Security has struggled with customer service for years. Declining staffing and funding have seen the Social Security Administration leaving Wyomingites in the lurch, dealing with long wait ...

Experts warned that the move could further facilitate the consolidation of Social Security and IRS databases for use in ...