As with anything related to AI-generated content, it’s important to keep a human in the loop before you act on any of its ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. A roundup with Danny Meyer (Union Square Hospitality Group), ...

Research has shown that the cost of acquiring a new customer is five times greater than the cost of retaining a current customer. Despite this, 44 percent of companies put their resources primarily ...

It feels like I get asked between 1.5 and 3,000,000 questions about customer service every month. I certainly don’t mind; it’s my favorite subject, bar none. Sometimes these questions come up in my ...

Schneider Electric announced the launch of SE Advisory Services, its flagship global consulting brand. SE Advisory Services ...

In the past few months, "consulting tech" startups like Dialogue and Profound have nabbed funding deals from Silicon Valley ...