We always knew that the future of video was more than just us sitting at one table talking to you sitting at another table. Much like the telephone that started out putting you in a 3 foot by 3 foot ...

With nearly two decades of retail management and project management experience, Brett Day can simplify complex traditional and Agile project management philosophies and methodologies and can explain ...

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In the CRM arena, video has been a staple in marketing for years. But today a new wave of video technology is now positioning video at the forefront in customer support, bridging the gap between ...

Zoom has this week released more details about its new Zoom Contact Center and how it will be used to change the customer experience (CX) industry, specifically in Australia and New Zealand. Phillip ...

Quiq reports 12 best practices for call centers to enhance customer service, emphasizing empathy, efficiency, agent training, and AI integration.

Welcome to the Monday, May 9, edition of the No Jitter Roll, our regular round-up of communications news and product announcements. In this edition: Avaya OneCloud will be offered on Azure; the ...