Our team tests, rates, and reviews more than 1,500 products each year to help you make better buying decisions and get more from technology. Help desk software needs to pack a lot of firepower to ...

The world has moved online, but if you still need a phone system in your workplace these voice over IP providers should be on your shortlist. The big move by many businesses to a mostly work-from-home ...

Human communication has evolved dramatically over the centuries, from word of mouth to letters and telegrams to phone lines that stretch from one end of the world to the other. While you can still ...

Voice over Internet Protocol (VoIP) services allow users to place telephone calls over the internet rather than through traditional analog or cellular phone networks. VoIP has grown in popularity in ...

Cable & Wireless is widening its range of corporate Internet telephony products by launching a voice over IP (VoIP) service for UK businesses. It will be called Cable & Wireless IP Voice and the ...

Landline phone services are slowly but surely going the way of the dinosaur, with more individuals relying solely on their mobile devices for making calls. Businesses, however, have continued to rely ...

I've been reading a new article called The Growing Pains of VoIP: Managing Customer Care. It's in this month's edition of Billing World and OSS Today magazine. When it comes to customer service, some ...

Today seems to be a slower day in Search Engine News so with rumors spreading this week about Google getting into VoIP phone service and with AOL, Yahoo, and MSN already in the running with testing ...

While still just a trickle, early defectors to voice over IP (VoIP) represent the vanguard in a trend that some analysts believe could soon roil the communications industry. Independent VoIP providers ...

Kevin C. Tofel of GigaOM has hit upon a novel way to use the Galaxy Nexus. Thanks to Android’s support of VoIP in the Phone app, users can make calls over Wi-Fi or even 3G. So if you have a SIM card ...

As VoIP services have gone mainstream, the FCC has increasingly regulated them like traditional phone service, and the Commission recently took this policy one step further by requiring VoIP operators ...

City of Industry, Calif. — American Telecom Services (ATS) will offer its first DECT cordless phone for use with Lingo’s VoIP service in the first quarter of 2007, the company said. The ATS X10001P ...