Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace.

The greatest changes in customer experience over the past decade have been in the ways customers interact with brands. The digital customer experience has exponentially evolved over the past decade, ...

Web3 puts control of data back in the hands of users. But what does that mean for marketers, consumers and the future of the customer experience? There's a lot of discussion about Web3, the ...

More brands are engaging in inclusive marketing than ever before. And while it is good that progress is being made in making more consumers feel like they belong, there is still work to be done. Just ...

Customer experience should be getting better. Companies are increasingly claiming to be customer-centric and appointing Chief Experience Officers to focus on improving CX. They are investing in AI and ...

Your SEO campaign may be missing a secret weapon: customer reviews. How you generate, engage with, and highlight ratings and feedback from your customers can affect your credibility and visibility, ...

NEWARK, Calif., Sept. 16, 2025 (GLOBE NEWSWIRE) -- Concentrix Corporation (NASDAQ: CNXC), a global technology and services leader, today announced that its customer experience transformations for the ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. As marketers, we tend to focus on supporting customers up to the point of sale but then pass ...