Serval is using agentic AI models to automate IT service management, but the company has a unique approach that takes ...

Matt Varin, higher education sales manager for CDW and moderator of the panel, opened with some statistics. According to ...

One of the biggest reveals to come out of Salesforce’s annual Dreamforce conference is its Agentforce IT Service product, ...

The Pentagon wants to cut several IT contracts with tech consulting firms in an effort to reduce duplicative spending and increase efficiency by relying on the defense civilian workforce, according to ...