It's a tough decision. On the one hand, you've got a ton of mission-critical data deeply entwined with an existing software solution that manages it all. On the other hand, that software solution is ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. The help desk software market is growing rapidly as ...

You may have heard about the benefits of consolidating help desk instances, from increasing your support team’s efficiency to enhancing the global customer experience. But are these advantages worth ...

The enterprise help desk has long been a favorite target for those seeking to use social engineering schemes as a way of penetrating an organization's cyber defenses. As ever present as such threats ...

All,<BR><BR>I would like to allow my help desk to create users/mailbox in my AD. I have delegated controls to the Help Desk group to create new users(which they can ...

A senior executive, hit with balky connectivity moments before an international video call with investors, sticks his head out his office door. Soon several of his direct reports are crowded around ...