New ventures show short path to success, economic metrics seem contradictory, Amazon laying off 14,000 for leaner operations.

Empower your frontline team by mastering the top 5 essential skills and learn how strategic leadership uses Call Center QA to ...

Customer feedback isn’t just a nice-to-have; it’s actually one of the most important pillars of business success. Without a strong feedback loop, your customer service strategy is kinda incomplete, an ...

Standardization also makes training faster, giving new employees confidence and reducing costly errors during rush periods.

Get key Q3 2025 earnings insights from Verizon as new CEO Daniel Schulman drives a customer-centric shift, cost cuts, and AI innovation.

Lakeshore Council and staff officially marked the reopening of Town Hall at 419 Notre Dame Street with a ribbon cutting ...

Keys Energy Services has been made aware of several customers receiving scam phone calls involving their electric accounts.

Terri Cole, president and CEO of the Greater Albuquerque Chamber of Commerce, believes Bernhard Capital Partners’ proposed ...

Owner of the new VQ Barbershop in Leesburg Josue Alegria said the letters stand for value and quality. The shop opened this ...

A supermarket chain has lifted its customer service game and rolled out grocery chauffeurs to prevent loss at its stores.

AWS' outtage affects businesses, OpenAI's Atlas browser takes on Chrome and a great comparison of QuickBooks Desktop and ...

When you work in an industry like personal finance, it can be embarrassing to admit that you went against the best practices ...