As automation failures plague industries, one principle separates winners from losers: The best automation strategies aren't imposed on workers—they're created by them.

With a focused approach, leaders can apply automation and AI to streamline core workflows, reduce avoidable rework and create ...

AI automation can accelerate construction workflows, reduce rework and improve planning… if implemented gradually. Learn best practices for integrating AI without slowing live projects.

A senior official working at the Canada Revenue Agency says the agency is looking to artificial intelligence and better training to help call centre agents provide more accurate answers to taxpayers.