The relationship between any business and its customers rests upon the customer experience. Statistics clearly show that finding new business costs more than keeping existing customers. This is why ...

Great customer service training can help agents turn everyday interactions into memorable experiences and set your brand apart from the competition. Future skills focus. Equip customer service teams ...

Discover the best call center training software this year. Compare features, pricing, pros, and cons to find the best fit for your needs. From internal knowledge to call etiquette and system features ...

Having spent the majority of my career in the customer care industry, I’ve had the opportunity to watch the continuous advancement of new and smarter technologies that improve contact center ...

Google's release of Customer Engagement Suite with Google — a Contact Center as a Service (CCaaS) product — with advanced artificial intelligence signals a strategic step to strengthen the company's ...

CX leaders to discuss the CX revolution in the hospitality industry and how Red Roof is delivering an award-winning, ...

TAMPA, Fla. & SAN FRANCISCO--(BUSINESS WIRE)--OTDAmericas, a global business process outsourcing company, and LiveVox (Nasdaq: LVOX), a proven cloud CCaaS platform built to transform contact center ...

SANTA CLARA, California, April 25, 2017 /PRNewswire/ -- Based on its recent analysis of the contact center software market, Frost & Sullivan recognizes Virtual Hold Technology (VHT) with the 2017 ...

Brazilian enterprises are modernizing contact centers with advanced technologies to improve efficiency while ensuring ...

ibex has partnered with TESDA, the government agency responsible for managing and supervising technical education and skills ...