AI-powered merger creates the first integrated solar platform combining advanced analytics and field service for real-time energy optimization and transparency. SEATTLE, WA / ACCESS Newswire / October ...

"Ongoing conversations" implies that engagement is not a one-off (e.g., an annual survey). Employees today are looking for ...

Intelligent call routing automatically prioritizes high-value or time-sensitive interactions based on business rules or ...

Dhubaib, head of AI and data science at Further, to explore how enterprises are using AI, data, and automation to unify customer experiences and remove friction across the life cycle.

Introduction Choosing the Best customer support outsourcing companies for a SaaS business isn’t just about cutting costs. It’s about uptime, integrations, secur ...

One key driver of the automotive repair and service market is the increasing average age of vehicles worldwide. There is an ...

Enterprises are elevating contact centers from transactional hubs to centers of business growth using AI, ISG says.

Brazilian enterprises are modernizing contact center operations through advanced digital technologies to improve efficiency while ensuring customer satisfaction, according to a new research report ...

Q3 2025 Earnings Call Transcript October 28, 2025 Operator: Ladies and gentlemen, thank you for joining us, and welcome to ...

Towson University partners with former Sen. Ben Cardin to open center promoting civil discourse and civic engagement on campus.

New research shows that open source ChatGPT-style AI setups can potentially route callers to the right person in a call center using natural language, without following infuriating menu choices that ...