Customer feedback isn’t just a nice-to-have; it’s actually one of the most important pillars of business success. Without a strong feedback loop, your customer service strategy is kinda incomplete, an ...

Every product manager knows the sting of launching a feature that falls flat. Hours of engineering, design, and testing can ...

Get key Q3 2025 earnings insights from Verizon as new CEO Daniel Schulman drives a customer-centric shift, cost cuts, and AI innovation.

After 30 years in B2B marketing and CABs, one veteran shares final lessons on building programs that inspire trust, action ...

Discover smart AI tools for small business owners that automate tasks, boost productivity, and help entrepreneurs grow ...

How does change management and a strategic pause lead to better outcomes for contact centers? Learn about readiness, results ...

To turn subscription growth into a compounding engine, you need more than signed contracts—you need infrastructure.

Some artificial-intelligence deals have raised eyebrows, and JPMorgan analyst Mark Murphy used the earnings call to ask ...

Customer experience is entering the sci-fi age: knowing and understanding customers on an individual level, providing ...

Discover Tenable Holdings’ strong Q3 2025 performance, increased guidance, and AI-driven cybersecurity momentum.

Novaco AI, MAD Devs, Pistonheads, Autoguard and Marketing Delivery are among the tech providers with updates this month.