AT&T is suffering from an alarming customer problem

AT& T, one of the top phone carriers in the U.S., is noticing an alarming shift in customer behavior as it battles growing competition from rivals and faces controversy over its prices. In response to ...
Fox Business

As customer problems hit a record high, more people seek ‘revenge’

Americans are encountering more problems with companies’ products and services than ever before, and a higher proportion of them are actively seeking "revenge" for their troubles, a new study has ...

AT&T Faces Customer Retention Problem Despite Strong Subscriber Growth

AT&T gained new customers in Q3 2025 but faces a churn problem as discounts end and billing issues frustrate users.
WGAL

National Customer Rage Survey finds growing frustration with product, service problems

EXPLAINS, YOU ARE NOT ALONE FOLKS. IT’S CALLED THE NATIONAL CUSTOMER RAGE SURVEY AND THE LATEST EDITION OF THIS SURVEY SHOWS THAT MORE AMERICANS ARE NOT ONLY HAVING PROBLEMS WITH PRODUCTS AND SERVICES ...

Will AI mean the end of call centres?

Ask ChatGPT whether AI will replace humans in the customer service industry, and it will offer a diplomatic answer, the ...
KTVZ

Customer service scams: Safeguarding yourself in the era of AI fraud

Lifeguard reports rising AI-driven customer service scams, highlighting techniques fraudsters use to exploit technology. Stay ...
Harvard Business Review

How Tech Product Managers Can Drive Innovation by Focusing on Customer Needs

Every product manager knows the sting of launching a feature that falls flat. Hours of engineering, design, and testing can ...
Forbes

Why ‘CEO’ Should Also Stand For Customer Experience Officer

As a founder and CEO of multiple companies, I’ve learned firsthand that the most effective leaders are those who prioritize the customer experience. Far from being a mere formality, customer support ...