Last year, the chief executive of Indian technology firm Tata Consultancy Services, K Krithivasan, told the Financial Times ...

After years of rising prices and mounting customer frustration, one of the largest Las Vegas casino operators is ...

Some artificial-intelligence deals have raised eyebrows, and JPMorgan analyst Mark Murphy used the earnings call to ask ...

Every product manager knows the sting of launching a feature that falls flat. Hours of engineering, design, and testing can ...

Fix-It Right Plumbing, Australia’s most trusted professional plumbing company, proudly announces that its team has recently ...

AT&T gained new customers in Q3 2025 but faces a churn problem as discounts end and billing issues frustrate users.

Agents can now use Mavis to search for a customer and find important information, such as their cover entitlements, which can ...

According to CEO Jim Farley, improving the quality of its vehicles is Ford’s “largest near-term opportunity” to lower costs.

AT& T, one of the top phone carriers in the U.S., is noticing an alarming shift in customer behavior as it battles growing competition from rivals and faces controversy over its prices. In response to ...

In the AI era, marketing faces a credibility crisis driven by years of overpromising and underdelivering, leading to ...

The post Cashier Faced An Angry Customer Over Their Declined Card, But They Stayed Calm And Resolved The Chaos Like A Pro ...

Here is how a simple trip to buy a dishwasher turned into a 90-minute reminder that customer service is dying from indifference.