Salesforce’s agentic enterprise vision puts AI to work with humans. Singlife shows how this collaboration can boost ...

Enterprises can no longer let customer service be an afterthought. Better use of data and AI can improve after-sales ...

AI might be great right now, but the complexity of transactions and the desire for more personalized attention by customers will demand human agents.

Customer intelligence platform Enterpret Inc. today launched what it says is the first agentic feedback system designed to ...

Empower your frontline team by mastering the top 5 essential skills and learn how strategic leadership uses Call Center QA to ...

Customer experience is entering the sci-fi age: knowing and understanding customers on an individual level, providing ...

Williams-Sonoma is seen saving tens of millions as AI agents replace human interventions with customer service ...

The partnership leverages Tata Communications’ digital channels, globally compliant voice and network infrastructure, cloud ...

Technologies that support digital-first service will overtake traditional channels like phone and email as the most valuable technologies for customer service and support leaders in the next two years ...

Intelligent call routing automatically prioritizes high-value or time-sensitive interactions based on business rules or ...

A Delta flight attendant was filmed yelling at a Southwest gate agent at Atlanta Airport over poor customer service, ...

At CDP World, Treasure Data redefined AI in marketing with its interoperable AI Marketing Cloud and the debut of the “Super Agent.” ...