Fix-It Right Plumbing, Australia’s most trusted professional plumbing company, proudly announces that its team has recently ...

Enterprises can no longer let customer service be an afterthought. Better use of data and AI can improve after-sales ...

Customer experience is entering the sci-fi age: knowing and understanding customers on an individual level, providing ...

Catalent, Inc., a leading global contract development and manufacturing organization, today unveiled its new corporate brand, marking a strategic evolution that underscores the company's commitment to ...

The SSA's "digital first" push means its AI chatbot is answering more and more customer service calls. Older Americans share ...

Technologies that support digital-first service will overtake traditional channels like phone and email as the most valuable technologies for customer service and support leaders in the next two years ...

As one of this year’s 31 winners, CBE Customer Solutions is featured in the Outsourcing Impact Review 2025 Report , launched globally on October 17, 2025. This annual publication recognizes the most ...

Konica Minolta honors 2025 Pro-Tech Service Award recipients for exceptional technical expertise, service quality, and customer satisfaction.

Maintaining accurate customer data has become a mission-critical imperative, according to Scott Edmunds, head of global ...

New ventures show short path to success, economic metrics seem contradictory, Amazon laying off 14,000 for leaner operations.

The working world is changing. Many organisations are struggling to keep their customer relationship management (CRM) systems ...

Pye-Barker Fire & Safety — the largest fully integrated and full-service fire protection, life safety and security services ...