The traditional model – where agencies operated as siloed service providers, responding to briefs and delivering outputs – is being disrupted. The world we work in today demands something different: ...

Cisco Germany management board member Detlev Kühne discusses how the technology giant tackled its AI transformation — and his key takeaways.

GW employees’ medical insurance contributions will increase as the University changes its health insurance plan administrator Jan. 1.

The banking sector has always been a preferred choice for white-collar jobs. Job roles in this sector have changed over the past few years. Artificial Intelligence (AI) is now automating routine tasks ...

More than 40,000 workers in Kansas City work in the 10 largest occupations most susceptible to AI automation — especially customer service and white-collar jobs.

Plymouth, Massachusetts – October 29, 2025 – PRESSADVANTAGE – Pilgrim Pest Professionals today announced that members of its ...

Shopify and WooCommerce both let you build an e-commerce store without code -- but the user experience is very different. Here’s what I learned from testing these tools.

Clyde McQueen arrived in Kansas City 38 years ago not knowing how to operate a computer. As the then-new CEO of the Full ...

CX Dive spoke to three experts about the spookiest customer experiences, what they do to customers, and how they can cost ...

Organizations can deliver and scale exceptional customer experiences with AI, but automation only delivers full value when it's intelligently orchestrated.