After years of rising prices and mounting customer frustration, one of the largest Las Vegas casino operators is ...

Some artificial-intelligence deals have raised eyebrows, and JPMorgan analyst Mark Murphy used the earnings call to ask ...

Every product manager knows the sting of launching a feature that falls flat. Hours of engineering, design, and testing can ...

If you're in the market for a new chainsaw, you may look to a reputable brand like DeWalt. However, their chainsaws do suffer ...

Fix-It Right Plumbing, Australia’s most trusted professional plumbing company, proudly announces that its team has recently ...

AT&T gained new customers in Q3 2025 but faces a churn problem as discounts end and billing issues frustrate users.

Agents can now use Mavis to search for a customer and find important information, such as their cover entitlements, which can ...

According to CEO Jim Farley, improving the quality of its vehicles is Ford’s “largest near-term opportunity” to lower costs.

AT& T, one of the top phone carriers in the U.S., is noticing an alarming shift in customer behavior as it battles growing competition from rivals and faces controversy over its prices. In response to ...

Every extra click, repeated detail or delay in routing isn’t just friction—it’s a signal that a business hasn’t designed its ...

In the AI era, marketing faces a credibility crisis driven by years of overpromising and underdelivering, leading to ...

Abstract: Automatic classification of customer complaints is of great importance for companies to detect customer problems early, optimize service processes and increase customer satisfaction.