As journeys compress and automation increases, the governance bar rises. In Europe, the EU AI Act brings phased obligations ...

Standardization also makes training faster, giving new employees confidence and reducing costly errors during rush periods.

Starbucks launches a major hiring initiative to boost leadership and service by adding full-time assistant managers nationwide.

Working at a retail counter means following rules you didn’t make, but customers don’t always see it that way. A customer was furious when told she needed an ID for her money order, and her anger just ...

It's the age-old question for Pennsylvanians: Sheetz or Wawa? A new ranking from the American Customer Satisfaction Index does little to put the squabbling to rest. According to the study, neither ...

A 7-Eleven clerk in Utah County has been charged for allegedly exposing himself to a customer and inappropriately touching her. (Yuri A, Shutterstock) LEHI — A convenience store clerk in Lehi who was ...

Durham police say a woman was shot in the back while standing in front of a Durham convenience store Tuesday morning. Officers responded to a call just around 7 a.m. where a witness said they saw a ...

A study keeping tabs on customer satisfaction across dozens of industries found yet again that while Buc-ee's is highly-rated, its shoppers aren't as content as they are with other corner stores. This ...

Chic-fil-A is proving im-peck-able in customer satisfaction yet again. The chicken sandwich stalwart, along with Dutch Bros, leads quick-service restaurants in drive-thru customer satisfaction, a ...

A convenience store clerk in Lehi was arrested Thursday and accused of following a customer into the restroom and sexually abusing her. (Heorshe, Adobe Stock) LEHI — A 7-Eleven clerk in Lehi was ...

Police say an argument between Moises Flores, 48, and a 37-year-old man escalated into gunfire outside Dos Culturas Restaurant in Santa Rosa early Sunday morning Getty Police say Moises Flores, 48, ...