New ventures show short path to success, economic metrics seem contradictory, Amazon laying off 14,000 for leaner operations.

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Customer success teams across software companies monitor key metrics religiously—reviewing ...

Customer success has become an essential strategy for sustaining growth and investor confidence in a volatile economy, a ...

Gainsight CC reflects a new reality: digital engagement spans every segment, experiences must be unified, and AI delivers the most value when combined with human knowledge. Gainsight is building a ...

The Customer Success Festival will be held on February 12-13, 2025, in Austin, Texas. This two-day event will bring together industry leaders, customer success managers, and executives to explore ...

Skilljar co-founders Sandi Lin (left) and Jason Stewart. (Skilljar Photos) Skilljar, a Seattle startup that sells learning management software to help companies train their customers and partners, has ...

With over 15 years of experience spanning email security, email deliverability, account management, product management, and ...

Informatica (NYSE: INFA), a leader in enterprise AI-powered cloud data management, today unveiled major enhancements to its 2025 Customer Success Offerings, reinforcing its unwavering commitment to ...

Momentec Brands was formed in March 2024 after investment firm Platinum Equity acquired Augusta Sportswear Brands (ASB) and ...

The Customer Success Summit San Francisco 2025 is scheduled for September 16–17, 2025, at the Hyatt Regency San Francisco Airport, located at 1333 Old Bayshore Highway in Burlingame, California, ...

As traditional holiday meals become more expensive and consumers seek convenient alternatives, chicken restaurants are seeing a significant surge in delivery orders. This shift isn’t just a seasonal ...