At Salesforce, we’ve built a business around helping our customers find success. This is based on a simple principle: If we don’t have successful customers, we can’t have a successful business. We’ve ...

Editor’s note: LimeLight is a new feature from WRAL TechWire offering another means of publishing noteworthy news. Be sure to check out more LimeLight worthy news at this link. Janine Sneed, Vice ...

‘We view it as a good thing for customers,’ Boston-based IBM partner Ironside Group’s CEO Tim Kreytak tells CRN in an interview. ‘IBM is a big place. It’s a way to have a concierge and a way to get to ...

Marketing software can help your business engage customers and connect with prospective buyers to grow your brand awareness ...

More and more, manufacturers are positioning themselves as full solution providers, including software and data-rich innovations. They start to compete directly with pure SaaS (software-as-a-service) ...

For your customers to keep coming back and referring their friends to you, you should ensure they have the best experiences possible with your products or services. It’s difficult to achieve this by ...

Elias Torres has achieved a lot for somebody who immigrated to the U.S. from Nicaragua at 17 without knowing any English. He served as a VP of engineering at HubSpot before co-founding Drift, a ...

Today’s business environment is tough — as such, customer success has become a crucial aspect of generating revenue. It’s no longer enough to simply acquire new customers; retaining and expanding ...

Gainsight, in partnership with benchmarking research firm RevOps Squared, has completed a study on the strategies and benefits of customer success programs within high-growth companies. The resulting ...

Editor’s note: Janine Sneed is the Global Vice President of IBM Customer Success. Current job openings are posted online. RESEARCH TRIANGLE PARK – Unlike Software Sales and Services, Customer Success ...

‘This is about moving MSPs from service providers to strategic growth partners,’ says ScalePad CEO Chris Day. ‘The MSP space is evolving and clients want strategy, not just support. Lifecycle Manager ...