The owner of a Birmingham restaurant is apologizing to customers and vowing to make “meaningful adjustments” following a critical video shared on social media. Antoinne Davis, the owner of gourmet ...

Online reviews are an important part of your small business's reputation. It's also important to respond to every review you receive, positive or negative.

When we think of exhausting jobs, we often think of emergency responders, healthcare workers, or military personnel. These ...

"I once had a customer at Macy’s who tried to pay for her purchase with a Target gift card. She yelled at me for not ...

At the intersection of innovation and aloha, Hawaii Dental Service (HDS) provides customer service that’s truly rooted in ...

Established in 2005, Harris Furnishings is a family-run business that has been at the heart of the local community for nearly ...

JUGGLING a full time job and parenthood is no easy feat. This balancing act becomes even harder when your little ones head ...

Lifeguard reports rising AI-driven customer service scams, highlighting techniques fraudsters use to exploit technology. Stay vigilant and verify sources.

I would rather talk to a person than an automated customer service call. I strongly dislike the menu option recording that says, “press 1 if …, press 2 if …, press 3 if … “ Almost 4 out of 5 customers ...

If you're looking for a more modern device that's actually capable of running today's apps, I'd recommend going with something like a cheap Android tablet. This model at Amazon features some ...

For Chief Medical Officers and population health leaders, the status quo is no longer sustainable. Leaders are at capacity, ...

The United Bank for Africa Plc has officially flagged off its annual Customer Service Week for 2025. Embracing the global theme of ‘Mission Possible’, the bank indicated a commitment to making the ...