The owner of a Birmingham restaurant is apologizing to customers and vowing to make “meaningful adjustments” following a critical video shared on social media. Antoinne Davis, the owner of gourmet ...

Online reviews are an important part of your small business's reputation. It's also important to respond to every review you receive, positive or negative.

When we think of exhausting jobs, we often think of emergency responders, healthcare workers, or military personnel. These ...

"I once had a customer at Macy’s who tried to pay for her purchase with a Target gift card. She yelled at me for not ...

At the intersection of innovation and aloha, Hawaii Dental Service (HDS) provides customer service that’s truly rooted in ...

JUGGLING a full time job and parenthood is no easy feat. This balancing act becomes even harder when your little ones head ...

Buying your first home but overwhelmed by the prospect? You're not alone. Thankfully, Money reporter Jess Sharp has recently ...

Lifeguard reports rising AI-driven customer service scams, highlighting techniques fraudsters use to exploit technology. Stay vigilant and verify sources.

I would rather talk to a person than an automated customer service call. I strongly dislike the menu option recording that says, “press 1 if …, press 2 if …, press 3 if … “ Almost 4 out of 5 customers ...

70,000 Discord users may have had their government ID photos compromised following a cyber attack on one of its "third-party vendors." As part of the company's legal obligation to comply with the UK ...

The United Bank for Africa Plc has officially flagged off its annual Customer Service Week for 2025. Embracing the global theme of ‘Mission Possible’, the bank indicated a commitment to making the ...

But this mentality has a downside that is less often discussed: it shifts the balance of power away from service workers and toward customers. This shift has become even more dramatic in recent years, ...