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New ventures show short path to success, economic metrics seem contradictory, Amazon laying off 14,000 for leaner operations.

Every product manager knows the sting of launching a feature that falls flat. Hours of engineering, design, and testing can ...

For decades, many organizations have tried customizing certain aspects of their marketing, sales, and customer experiences.

AI plays a critical role in CX, shifting from experimental to foundational. Here are the trends significantly impacting ...

To be fair, our obsession with frictionless experiences stems from a legitimate fear: In a world of infinite choice, a single ...

UnitedHealth is looking forward to the next calendar year when it can raise prices on an important customer segment.

When Gulf-born meal subscription startup Calo set its sights on the UK, it wasn’t just chasing new customers—it was also ...

Everyone is calling each other 'Slopper' right now, but what does it actually mean? Here's what you need to know.

In today’s CEO Daily: Diane Brady on building customer loyalty. The big story: U.S.-China trade truce. Plus: All the news and ...

This airline stock has been a dud this year, but if the company executes on an ambitious turnaround plan, patient investors ...

A new study has decoded banks' television commercials, analyzing what the messaging reveals about the bank behind the ...