New ventures show short path to success, economic metrics seem contradictory, Amazon laying off 14,000 for leaner operations.

In today's fast-paced B2B environment, the bar for customer service excellence keeps rising. Customers now expect not just solutions but personalized and efficient interactions with the companies they ...

The tech industry has created many new roles over the years, each designed to address specific challenges or opportunities. Chief Revenue Officers (CROs), for example, have proven effective by ...

Customer success has become an essential strategy for sustaining growth and investor confidence in a volatile economy, a ...

With over 15 years of experience spanning email security, email deliverability, account management, product management, and ...

The Customer Success Summit San Francisco 2025 is scheduled for September 16–17, 2025, at the Hyatt Regency San Francisco Airport, located at 1333 Old Bayshore Highway in Burlingame, California, ...

Momentec Brands was formed in March 2024 after investment firm Platinum Equity acquired Augusta Sportswear Brands (ASB) and ...