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La Règle Incroyable du Ritz Carlton | Confiance Totale et Service Client
Découvrez comment le Ritz Carlton a bâti une clientèle fidèle en donnant une confiance totale à ses employés. Chaque employé peut dépenser jusqu'à 2 000 $ par client pour résoudre un problème, sans approbation ! Une leçon de leadership par Horst Schulze pour une hôtellerie de luxe inégalée. #RitzCarlton #ServiceClient #Confiance ...
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What your luxury hotel brand says about you 🏨 Ritz-Carlton: Family vacationer or a VP traveling on the company card. Marriott co-brand in the wallet, and you’re absolutely leaving with the iconic dad hat so everyone knows where you stayed. Rosewood: Quietly wealthy — thinks “rich” is tacky. Expects the staff to know your name by sundown. The guys are in Loro Piana cashmere by the pool and a faded Ivy League tee at breakfast. The girls claimed the cabana at 9am with a monogrammed Dior tote, Aper
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